We Did Not Call You! You're Probably A Victim of an Internet Scam!
Over the past few weeks we've been inundated by calls from people across the United States are questioning why we are asking us to remote into their computers. We were stunned at this question at first but quickly learned a scam artist is using "Tech365" as the company name they're using to scam people.
Tech365 is a registered trademark with the United States Patent and Trademark Office in which no other company in the US who operates in the IT sector is able to use.
What's the scam they're performing?
You're surfing the Internet and suddenly a pop-up appears on your screen saying something along the lines of "**Your Computer Has Been Compromised**", then some other scary language, and followed by a phone number that you must call immediately.
Not sure what to do you call the number, and the person on the other end, usually of a foreign accent, begins to speak tech language throwing around terms like compromised, virus, infected, data breach, etc. They'll claim they are from Microsoft and will need to access your computer.
The "scammer" has you download a remote support utility. You start seeing your mouse move but you aren't touching it. Their next step is to open a black windows known as the "Command Prompt" and it starts showing all kinds of text that looks like a foreign language to you.
Next, they'll attempt to convenience you that your computer is infected and they will need $x to repair it. They'll open Notepad, type in some pricing, and will attempt to swindle you out of your hard earned money!
How to spot these types of scams?
- You were the one they called. No company will call YOU and tell you that you have a problem with YOUR as they don't have that capacity themselves. Now, if you have a managed service provider that may change but most people don't.
- Fake caller ID. The technology today makes it easy to make ones caller ID say anything they want it to. Nowadays, scammers are cloning the names for Microsoft, Dell, HP, Tech Support, and now Tech365. Those companies will NEVER call you out of the blue.
- They are from a foreign county but have a western name. While there isn't anything wrong with someones name, it's worth being alert of this as a possible warning sign.
- You're sending off radioactivity. Scammers will throw around terms like your computer is "Sending Out viruses", "you have a new virus that hasn't been detected yet by Norton", or even my favorite "Your computer is attacking others and if you don't fix it, you could face jail time".
See the scam in action:
What happens if I feel for their scam?
- Contact your bank immediately and let them know you were the victim of a scam and they need freeze the account.
- Remove any and all programs the scam artist installed on your computer.
- Contact a trusted IT partner to review your computer and make sure there are isn't any malice programs being left by the scammer to victimize you again in the future.
- Block the scammer's phone number from being able to call again.
- Inform your friends and family of what happened to you so they don't fall vicim.
- File a complaint with the FTC here: https://www.ftc.gov/complaint
- Learn more about this tech support scam via FTC's website: https://www.consumer.ftc.gov/articles/0346-tech-support-scams
- Credit Card dispute if you're a victim: https://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges