Frequently Asked Questions

We've seen this happen before and we know organizations today run 24/7. So when a server goes down at 3:30 AM, we will come on location and resolve the issue so the business impact is minimized.

Sort of. There is no one person or company who can solve all problems but we tell our client we're usually the most qualified to figure it out. If we're unable to determine a solution, we'll work to find the right people who can. We take responsibility for all problems and work to resolution. 

Absolutely not. When working with Tech365, you will be assigned a local support representative who will learn your organizational needs and support them.

Yes! Utilizing our Tech365 Monitoring, we're able to spot the majority of issues which notify us and we're able to proactively resolve before they're a problem.

We offer two types of pricing based on the needs of our clients; hourly and block rates. Clients who don't require much IT work usually go with an hourly rate while client who need quite a bit of work usually go with a block of hours which also comes at a discount.

Our normal business hours are 9 AM - 5 PM as we are a family owned business and we like to spend time with our families; that's very important to our success. Though, we understand business and technology doesn't stop at 5 PM that's why we are still available for support after hours.

If you're in need emergency tech support call us at (317) 900-1776.