Frequently Asked Questions

Support & Reliability

How quickly do you respond to help requests?

A local team member always handles your request. We prioritize every ticket based on the type of issue to ensure your most critical needs are met first.

What if we have a tech emergency at 3 AM?

We offer 24/7/365 support for emergencies outside normal hours. We jump in to resolve major issues so your business stays on schedule and secure.

Will we have a consistent team that knows our business?

Yes. We act as your single, local partner. Our team learns your specific environment to provide a personal experience tailored to your business.

Do you provide onsite support?

We provide both remote helpdesk and local onsite support. If a problem cannot be fixed from our office, we head to your location to get you back up and running.

Will I wait in queues or speak with offshore teams?

Never. You always speak with a local team member. We do not use offshore call centers or AI bots to handle your support.

Security & Privacy

How do you stop hackers and ransomware?

We use 24/7 monitoring, firewalls, and encryption to block threats. Multi-factor authentication ensures only the right people access your data.

Can you recover our data if a server fails?

We maintain verified on-site and off-site backups. We test these regularly to ensure your information is resilient and ready to be restored.

Do you train our staff on security?

Yes. We provide security education and phishing tests to help your team spot scams. We also monitor for dark web threats to protect employee data.

Do you help with industry privacy rules?

We build compliance into our service using audit-ready logs and modern security standards. This helps you meet safeguards required by regulators and insurers.

How do you protect our laptops and devices?

We use Endpoint Detection and Response to monitor devices for suspicious activity. This stops cyberattacks before they can cause damage.

Partnership & Strategy

Is it difficult to switch IT companies?

We make it simple by performing a full audit to bridge gaps in your coverage. We clean up technical messes to ensure a smooth transition to our partnership.

Will our daily work be interrupted by updates?

We focus on keeping you productive. By using proactive monitoring and after-hours updates, we resolve issues behind the scenes so you can work without downtime.

How do you help us budget for new tech?

We offer strategic advice to track equipment life and plan refreshes. This creates a predictable budget and ensures tech is replaced before it fails.

What makes your support different?

We provide proactive technology and reliable, personal support from a local team. We manage your entire digital environment so you can focus on your business.

Is my business too small for support?

No. We support businesses of all sizes. We provide local, professional care to ensure your company has the reliable support it needs.

REAL CLIENT FEEDBACK

Trusted IT Support For Local Businesses

      EXCELLENT  
   Based on 127 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Joe Metz 
 September 1, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Brandon was a huge help! I was referred to 2 other tech people first (from other companies) who were not able to solve my issue and Brandon had us up and running in just a few hours. I could not recommend Brandon and Tech365 enough!!
  
 
      Posted on Google  
   
   Missy Tennant 
 August 25, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Brandon and his team are the best.  They are always available and keep us up and running.  We couldn't do what we do without him.
  
 
      Posted on Google  
   
   Zach Smith 
 August 24, 2026
 
 
 Trustindex verifies that the original source of the review is Google. We have been absolutely thrilled with the team at Tech365. They are very quick to respond when they are and go above and beyond to service their clients. We are happy to have them on our side!
  
 
      Posted on Google  
   
   Monish Patel 
 August 24, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Best Ever. Brandon knows it all and does the best work!! Would use him for everything! Smartest guy in the room and has the best heart as well!!
  
 
      Posted on Google  
   
   Joshua Carter 
 August 23, 2026
 
 
 Trustindex verifies that the original source of the review is Google. If you are looking for a company that prioritizes your needs, finds ways to save you money, and can do anything (literally anything) tech related…. Look no further.

I have been working with Tech365 for the past couple of years and my business operations have drastically improved because of them.

Brandon solves problems and lets you be a part of the process and learn along the way. Super helpful for another business owner who desires to understand all parts of their business.

I highly recommend Tech365!
  
 
      Posted on Google  
   
   Thomas Austin 
 August 19, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Great job and great service.  Thank you.
  
 
      Posted on Google  
   
   Daniel Clark 
 August 11, 2026
 
 
 Trustindex verifies that the original source of the review is Google. I had a computer that was old, out of date, and poorly functioning. Tech365 solved all of my worries. I purchased a new computer and brought it to Tech365.  All of my documents were transferred expertly from the old computer to the new computer. Microsoft programs were updated and running flawlessly, as were connections to the Internet and printer.  The Tech365 technician (Brandon: the company leader) was a patient and thorough expert.  The price for the work was very reasonable. He even checked with me the next day to see if everything was working.  It was.
  
 
      Posted on Google  
   
   Tammy Jones 
 July 30, 2026
 
 
 Trustindex verifies that the original source of the review is Google. Brandon was definitely a gift sent from God. He was able to help my 84 year-old mother with mild dementia (who still lives independently) fix her TV. Mom was very impressed with his knowledge and skills too.  Thank you, Brandon!
  
 
      Posted on Google  
   
   Vintage Spoon 
 July 30, 2026
 
 
 Trustindex verifies that the original source of the review is Google. TECH365 is amazing! Tanner, Chris, and Joseph came out to my business and installed 6 security cameras with efficiency and knowledge. These guys are super accommodating, fairly priced, and really know their trade. I'd highly recommend them for any tech support you might need, commercial or residential. Thanks TECH365!!!
  
 
      Posted on Google  
   
   Carolyn Thurston 
 June 28, 2026
 
 
 Trustindex verifies that the original source of the review is Google. When I was hacked, I thankfully found Brandon at Tech 365. We had all of our airline miles stolen and our fear was that the hackers would soon access all of our financial institutions. Brandon made himself available immediately. Within an hour and a half he resolved all of my issues. He worked with my husband's and my tablets and phones to ensure they were clean and secure. He has been available for any follow-up concerns . Brandon was incredibly compassionate with us and allayed all our fears.